1. How do I place my order?
Select an item place it in your shopping cart. Once you have chosen all of the items you wish to purchase,
proceed to the checkout process. back to top
2. How do I find the items I want?
Herron Starr Apparel offers a full line of quality men's and women's shoes, accessories, handbags and more. If you know what type of product you're looking for, simply enter a word or two in the search box above and click on the Go button. You can also click directly on the shoes on our homepage or use the navigation bar at the top to go the Webstore and select the category you are interested in. back to top
3. How long do items stay in my shopping bag?
You can keep items in your shopping cart for up to 30 days before making a purchase. After that, your shopping bag will be cleared automatically. back to top
4. What forms of payment am I able to use?
All prices on herronstarr.com are listed in U.S. dollars. We accept American Express, Discover, MasterCard and Visa credit cards and debit cards with those logos. back to top
5. Is it safe to use my credit card?
Yes. We guarantee that every transaction you make at herronstarr.com will be 100% safe. This means you pay nothing if any unauthorized charges are made to your credit card as a result of shopping at herronstarr.com. Read the details of this policy.
6. Do you accept international orders?
Yes, we accept orders from the United States and Canada directly though our website. If you are outside one of these locations, please give us a call 216-835-1712. We can ship your order almost anywhere in the world utilizing USPS/FEDEX/UPS. Please note that due to export laws, products made with exotic leathers cannot be shipped outside the U.S. back to top
7. How long will it take to receive my order and how much will shipping cost?
Delivery times depend on the availability of the items you order and the shipping option you select.
8. What is your return policy for items ordered online?
Products purchased on herronstarr.com may be returned at any time, as long as the item is unused, accompanied by the receipt unless the product is defective. back to top
9. How do I know what size to order? Please visit our Sizing Page for help.
10. What if I have problems viewing this website?
You can access herronstarr.com with any of the leading web browsers. For the best shopping experience, we do recommend the PC version of Navigator 4.0 (or higher) or Internet Explorer 5.0 (or higher). Cookies are required in certain areas of the herronstarr.com site. back to top
11. What if I have a question that wasn’t addressed here?
If you didn't find the answer to your question on this page, we invite you to contact us by phone, fax, e-mail or regular mail.